Tutorials - June 10, 2010

Thursday
10 June
8:00-3:45

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• Resistance – How do you address the various forms of resistance that will happen?
• Measuring effectiveness – How do you design and deploy metrics that prove your program is effective?
• Organization – What organization structures help data governance staffs thrive?
• Business changes – How do you recognize shifts in the business environment and proactively assist IT and the business? How do you keep your sponsor engaged?
• Data Governance house cleaning – How do you identify principles and policies requiring modification? What kind of training and long-term career considerations will you run into?
• Clay layers – how do you get to the stubborn areas that refuse to get on board with data governance?
• Tools – Are there any tools I should think about?

Thursday
10 June
8:00-3:45

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This workshop provides an overview of facilitation techniques needed for conducting workshops and business meetings. It highlights facilitation concepts, psychological interactions and communication style differences, techniques for a successful facilitator, creating agendas and scripts for facilitating, techniques for handling difficult groups and common interpersonal problems.

Learning Objectives
The objectives of the seminar are to:

• Learn and develop:
  • Active listening skills
  • Building agendas for project planning and decision making sessions
  • Consensus building and facilitation techniques for group dynamics
• Provide practical group and individual exercises for facilitating requirements, modeling and other information management activities
• Supply sample agendas, scripts and templates describing how to capture the various deliverables used in information management efforts
• Simulate actual facilitation sessions to demonstrate proper techniques and to describe facilitation and information management concepts

Tutorial Outline

• Introduction
• Project Management for facilitated sessions
  • Overview of workshop process
  • Preparing for the facilitated workshop
  • Key characteristics and techniques for a successful workshop
  • Post workshop activities
  • Workshop roles/responsibilities
• Communication Techniques
• Facilitation
  • Key components of a facilitated session
  • Facilitation skills
  • Managing conflict and group dynamics
  • Exercise - Active Listening Skills
  • Common interpersonal problems and techniques for addressing them
  • Techniques for facilitating difficult groups
  • Presentation skills
  • Techniques for creative thinking
• Agendas – Essential to all facilitated sessions
  • Building an agenda
  • Modifying an agenda
  • Following an agenda
• Organizational Planning
  • Principles and terminology
  • Agendas, scripts and facilitation techniques
• Project Planning and Problem Solving
  • Principles and terminology in project planning and agenda creation
  • Facilitation techniques for solving session problems
  • Scoping the session(s)
• Exercise - Creative Thinking and Troubleshooting
• Building a workshop approach for sessions
  • Workshop development
  • Workshop implementation
  • Post-workshop activities
• Workshop Conclusion
  • Summary, advanced exercises, resources for further study

Thursday
10 June
8:00-3:45

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• Focus on the Customer and Customer Requirements for Information (SIPOC)
• Measure the Costs of Poor Information Quality to Establish the Business Case
• Improve Information Processes through the Plan-Do-Check/Study-Act (PDC/SA) Cycle to eliminate the Root Cause(s) and Prevent Defects
• Establish Management Accountability for Information to Ensure Compliance with all Knowledge-Worker Information Quality Requirements

World-class companies apply the same quality principles, such as Deming’s Fourteen Points, Kaizen and Quality Function Deployment (QFD) to Information as a product of business processes.  This tutorial addresses how these principles and techniques apply directly to information as a product and to knowledge workers as information customers.

Mr. English describes how to implement these advanced quality techniques to mature existing Information Quality programs and to achieve sustainable breakthrough results.  You learn specific Information Quality Methods organizations worldwide have successfully implemented to improve the effectiveness of their business and information system processes.

Learning Objectives include:

• How to use the SIPOC (Supplier-Input-Process-Output-Customer) Chart to gather
• Information Quality Requirements
• How to conduct a Plan-Do-Study-Act (or Process Improvement) Cycle to improve defective Information Processes
• How to conduct a Root-Cause Analysis, using the Ishikawa-English Diagram
• How to drive the Cultural Transformation for a Sustainable Information Quality Environment