IT Management

Managing Vendors and Outsourced Work

This seminar is designed to provide project and funding managers; the information and a framework for the selection of outsource vendors and the maintenance of positive relationships with them. Students should leave the class with confidence that they can: rationally evaluate the risks and benefits of using outsource vendors, evaluate the equation of in-house versus out-sourced, and manage out-sourced workflow.

Objectives
Attendees will learn:

Several types of business models to choose from, and several ways to divide the project work between your company and the subcontractor – and how to choose the right one for your organization
Practical ways to rank vendors.
Contract negotiations and what things that should be in every contract
Determining if the offshore model is right for you, financially and logistically
Developing a common methodology to get work done. You have your methodology and the vendor has their own. Everyone is flexible and set in stone at the same time. How do you make progress? How do you choose the methodology? Tasks and roles are different when you are outsourcing. We will talk you through a workable staffing model with a focus on critical roles and responsibilities.
How to detect problems and get projects back on track. Exactly what is worth knowing? At what cost to budget and schedule?

Duration 1 day

Who Should Attend
Managers at all levels of the organization that will be responsible for setting out-source strategy, selecting vendors, establishing and managing the relationship, and managing the workflow will benefit from this course. Corporate security and legal advisors will also find this class of use.

Course Format Lecture, group discussion, exercises

Instructor: George Kelly Flanagin or Susan R. Jacobs or Dr. Pamela Kiecker or John N. Pastore Jr.